A VISION: OF THE BOUNDLESS UNIFIED COMMUNICATIONS WORLD
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB’s or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Unified communications (UC) is NOT necessarily a single product from a single vendor, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products
The world of communications has moved on from previous generations. People now want adaptive communications methods when and how they want to use them, not prescribed methods of time gone by.