If Hugh in Memory (RAM) Computing Systems were available.

41RS6bm3zPL._SX300_If Random Access Memory (RAM) in computing systems was almost unlimited as it might be in the future, this would have a significant affect the way data or files are accessed, stored from a performance, structure, availability and longevity perspective.

RAM is available in two types, Dynamic (DRAM) and Static (SRAM). DRAM most common in computers today. DRAM is required to be refreshed with data every few milliseconds whereas SRAM is used as cache memory due to it begin a lot faster than DRAM, secondly SRAM does need the data refreshing like DRAM does. RAM is a volatile type of data storage effectively data is only available while the memory is powered.

File structure is the definition how data is structured, organised and stored in secondary memory. These file structures are usually created and organised to minimise the impact on I/O from disk access.

Benefits of a RAM in memory computing systems:

  • RAM is very quick at reading and writing date to run applications. (Trivedi 2013).
  • Accessing data with RAM is possible in any order thus the need for organising and structure data for time saving to increase I/O performance of external storage would no longer be required. (Paredes and Scoutapp 2011)
  • The need for programs or algorithms to guess what data or files might be needed to be accessed ahead of time i.e. pre-reading or queuing (Brookshear, Smith and Brylow 2012) ahead information from disk to increase performance would also no longer be required instead all the data would be longed in to RAM at one time. (McQuain 2004)
  • In memory computing becomes reality applications no longer load or query parts of data stored on secondary storage instead the application code access the data loaded as whole into memory. (Savitz 2013)
  • There would be no need in a RAM only system to create data indexing caches or files that are periodically updated as files or data structure changes. Instead more complex querying algorithms and multiple dimensional complex analytics can used on large data or file sets in memory with near immediate responsiveness. (Janssen 2014) (Elliot 2013)

A drawback of a pure RAM based system would be relating directly to the fundamentals of RAM itself:

  • Due to RAM’s defined volatility the system would have to have ways of loading an exporting data very quickly to secondary storage so not to be lost in case of restart or power loss. (Trivedi 2013)

Storage devices would be significantly be impacted by the change in methodology with the availability of more in memory type computing systems.

  • Storage devices would have to continue to store more and more data and files but moreover the devices would have to be able to act as back up devices instead of tape type devices. With the volatility of RAM memory secondary storage devices to load from offload from will still be critical and needed. Where we have tape, CD-ROMS and hard drives with disk platters today (McQuain 2004) in the future these will be to slow and not big enough to store the data. New types of storage will have to store large amounts of data in smaller physical space such flash or crystal storage 360 TB/disc data capacity and read at light speed such. (University of Southampton 2013)
  • Storage will change tape will relatively disappear, disk will become the archive method or old tape, flash Memory or new storage types will become the secondary storage and memory will become primary storage. (Candan 2011)
  • In memory or RAM systems effectively that are not using the disk secondary storage types that are available today would have effect of reducing power and cooling requirements in a system environment.  IBM showed that memory is 99% less power that spinning hard drives. (Elliot 2013)

In the future new storage methods or even more advanced technologies might be used to support the move to RAM based computing systems:

These technologies might include:

  • Memristors

Memristors work by remembering a previously-applied charge in the form of a resistance when a charge in the circuit is reversed.

  • Magneto-resistive random-access memory (MRAM)

Magneto-resistive random-access memory (MRAM) has been under development since the 1990s and uses magnetism to store data.

  • Phase-change memory (PRAM)

Phase-change memory (PRAM) uses heat to exploit the unique behaviour of chalcogenide glass to switch between an amorphous and a crystalline state, thereby storing binary data.

  • Racetrack memory or domain-wall memory (DWM)

Racetrack memory or domain-wall memory (DWM) offers higher densities than flash and performance similar to that of DRAM.

  • Atomic memory

Atomic memory  Atomic scale memory uses a scanning tunnelling microscope to perform this feat – and one would be needed in order to read the memory.

(Dubash 2014)

Summary / Conclusions

In memory computing will happen it is happening today but will become more prolific over the coming years as great performance for all types of data and file access is required. Significant rethinking and use of algorithms and complex querying will be enabled. Persistence of data and retrieving data in to memory is an issue today but is being overcome by the change of traditional storage devices to flash or new types of storage based devices and more this type of storage becomes mainstream and standard the more performance at the computing level will be require thus more in memory computing systems will be used.

 

References

BROOKSHEAR, J Gleen, SMITH, David T and BRYLOW, Dennis (2012). Chapter 8: Data Abstractions – Lists, Stacks and Queues. In: HORTON, Marcia (ed.). Computer Science – An Overview. 11th ed., Addison-Wesley – Pearson, 341-345.

BROOKSHER, J Gleen, SMITH, David T and BRYLOW, Dennis (2012). The Concept of an Algorithm. In: Computer Science – An Overview. 11th ed., Addison-Wesley – Pearson, 189-200.

CANDAN, Ugur (2011). Why SAP Hana. [online]. Last accessed 14 05 2014 at: http://www.slideshare.net/ugurcandan/why-sap-hana

ELLIOT, Timo (2013). Why In-Memory Computing Is Cheaper And Changes Everything. [online]. Last accessed 18 05 2014 at: http://timoelliott.com/blog/2013/04/why-in-memory-computing-is-cheaper-and-changes-everything.html

JANSSEN, Cory (2014). In-Memory Computing. [online]. Last accessed 18 05 2014 at: http://www.techopedia.com/definition/28539/in-memory-computing

MCQUAIN, Bill (2004). File Processing and External Sorting – CS2604: Data Structures and File Processing. [online]. Last accessed 18 05 2014 at: http://courses.cs.vt.edu/~cs2604/fall04/docs/C8.pdf

PAREDES, Christian and SCOUTAPP, Derek of (2011). Understanding Disk I/O – when should you be worried? [online]. Last accessed 18 05 2014 at: http://blog.scoutapp.com/articles/2011/02/10/understanding-disk-i-o-when-should-you-be-worried

SAVITZ, Eric (2013). IT Revolution: How In Memory Computing Changes Everything. [online]. Last accessed 18 05 2014 at: http://www.forbes.com/sites/ciocentral/2013/03/08/it-revolution-how-in-memory-computing-changes-everything/

TRIVEDI, Chintan (2013). Why does RAM have to be volatile? [online]. Last accessed 18 05 2014 at: http://www.computerhope.com/jargon/v/volamemo.htm

UNIVERSITY OF SOUTHAMPTON (2013). 5D ‘Superman memory’ crystal could lead to unlimited lifetime data storage. [online]. Last accessed 18 05 2014 at: http://www.ecs.soton.ac.uk/news/4282

 

 

Academic Integrity in a Cultural Context

Academic Integrity in a Cultural Context

During life we have to think about the assumption that the words we write could be classed as intellectual property in the western world we create laws and rules to govern ownership of intellectual property. The trade body World Intellectual Property Organisation looks at intellectual property as “industrial entities who’ve had the contours of their regulatory monopolies violated,” or “people who’ve had their property stolen”. (World Intellectual Property Organization, 1967)

However ideas toward intellectual property have changed over time (Bowden, 1996). Are our words, actions, creations that we create constructed on information that has been founded on knowledge that each of us learns, has it taken in and then replayed as and when we need it, even paraphrasing to complete our tasks and actions at home, office, or academic life?

Globalization and the use of the internet now as a source for information, learning (online education), entertainment and news, has become popular from 2000 – 2012 growth of 566.4% and approximately 34.3% (Miniwatts Marketing Group, 2014) of the world population now has access to the internet. This ubiquitous access to information has changed the way people think about information and data ownership. Just as the internet was setup to be an information sharing hub so users could connect and share materials: the definition “Internet: providing a variety of information and communication facilities to its users” (Oxford University Press, 1974). So the thought of the internet being a sharing mechanism has led to the thought materials are shared, publically available for download and therefore are available to be used when they might actually be copyrighted, protected under confidentially or even someone else’s work.

The newer generations might see the internet as an open and sharing environment and don’t see an issue with taking a selfie or copying someone’s work because of the belief that once it’s has be put on the internet it’s available to everyone to use unless explicitly marked, they believe you can access it then the materials are “Public Domain” that it has been made available on the internet for public interest.

How this effects companies and the workplace can be hard to enforce or create understanding on. As an employee joining a company or a student joining a course you might sign a confidentially agreement, code of conduct stating you will obey the ethics rules and material usage rules. These rules might outline the materials are not yours they are the organisations even when you’re at home because the organisation could have allowed you to learn what you leant and you have used that learning to create your thoughts. This thought is now becoming harder and harder to understand for people as we have seen we spend more time connected to each other. Leaks on Twitter or WikiLeaks or using information can cause direct and indirect effects, people are held accountable for leaking or using materials even if they are no longer with that company. The Edward Snowden leaks from the US National Security Agency in 2013 showed interesting thoughts again toward information that was leaked, copied and published in the name of public interest and once available were then redistributed, republished and copied even more. (DESILVER, 2014)

References

Bowden, D., 1996. Stolen Voices: Plagiarism and Authentic Voice.. Composition Studies/Freshman English News, 24(1-2), pp. 05-18.

DESILVER, D., 2014. Most young Americans say Snowden has served the public interest, Washington: Pew Research Center.

Macfarlane, B., 2009. Researching with Integrity: The ethics of academic equiry. NewYork: Routledge.

Miniwatts Marketing Group, 2014. Internet World Stats. [Online]
Available at: http://www.internetworldstats.com/stats.htm
[Accessed 29 03 2014].

Oxford University Press, 1974. Oxford English Dictionary, Oxford: Oxford University Press.

World Intellectual Property Organization, 1967. Convention establishing the World Intellectual Property Organization. Stockholm: United Nations.

Information Technology Service Providers use of Service Delivery Methodologies as a Trend in delivering successful IT Project.

Information Technology Service Providers use of Service Delivery Methodologies as a Trend in delivering successful IT Project.

 

Information Technology (IT) Service Providers Service Providers are companies that provide other organisations with augmented ranges of IT services to enhance or supplement the organisation internal staff, IT technology delivery or IT technology needs. The services provided can range from delivering simple services such as IT desktop support through to more complex technical consulting, application development, or datacentre solutions.

The IT service provider’s capability to successfully deliver these simple or complex IT projects to the organisation they are employed by can be aligned to two distinct items.

1) The use of the correct IT service delivery methodology:

  • An IT Service Delivery Methodology is a repeatable and extensible framework used to rapidly design, deliver, measure and improve your IT services. (Smith, 2010)

The service delivery methodologies that the IT service providers use are varied and can be made up of parts from many methodologies as well as industry standards. Key methodologies in use in IT service providers and IT departments are Rapid Application Development (RAD), SCRUM, Waterfall development, Prototyping, ITIL, TOGAF, Prince 2, Six Sigma, ISO 27000 Series (International Organization for Standardization, 2005). (ABC-Groep, 2011).

2) Correctly defining the key success criteria for the IT project and thus the IT Service Providers goals and objectives:

  • Defining a success criteria and what makes up what success is for the IT project and therefore the success of the IT service provider can usually be split into standard categories the main ones being “Business, Project Management and Technical Success” (SYMONDS, 2012). As well as these standard categories reporting on Key performance indicators (KPIs) are common (Suchan, 2003), an example of a KPI would be in an IT project “Reduce infrastructure costs by 10%” or “Increase application performance by 15%”

Delivering an IT project by identifying or not the correct service delivery methodologies and the success criteria’s can lead to a success or failure of the IT project. Identifying and aligning all parties involved in the IT project with the IT service provider’s service delivery methodology chosen and success criteria from the start of a project to an end of a project can streamline and drive toward having successful outcome.

Three summary areas or questions that can benefit and help to identify the correct service delivery methodology and success criteria’s

Three summary areas or questions that have worked toward streamlining and assisting identify the correct methodology and success criteria’s thus creating a framework for success and reducing miss-understandings are:

  • WHY are we:
    • Wanting to do the IT project?
    • Why should we use a specific methodology?
  • HOW are we going to:
    • Identify the correct methodology?
    • Align everyone and stay aligned to this methodology?
    • Execute on this project?
    • Measure we are succeeding?
    • Manage miss-alignment and change?
  • WHAT
    • Methodology are we going to use and stick to?
    • Are we going to report on?

With so many methodologies and criteria’s used there can be misunderstanding based on lack of knowledge or disagreements based on miss alignment. Once alignment has been created on these two distinct items Methodology and Success Criteria IT Projects and IT Service Providers can be focussed more on the delivery and execution of the project and successful outcome.

References

ABC-Groep, 2011. IT Buzzword Bingo, Ekeren,Antwerpen, : s.n.

International Organization for Standardization, 2005. ISO 27000 Series, Geneva: International Organization for Standardization.

Smith, D., 2010. itsmf – Service Excellence using an Integrated Service Delivery Methodology. [Online]

Available at: https://www.itsmf.ca/documents/show.php/16713/

[Accessed 28 03 2014].

Suchan, J., 2003. Define your project goals and success criteria, Seattle: Microsoft.

SYMONDS, M., 2012. WHAT IS PROJECT SUCCESS?, s.l.: PROJECT MANAGEMENT ARTICLES.

WHY NOT BE PASSIONATE AND MOTIVATED ABOUT INFORMATION TECHNOLOGY (IT)

WHY NOT BE PASSIONATE AND MOTIVATED ABOUT INFORMATION TECHNOLOGY (IT)

Why not wake up every day, forget yesterday and think about how I can make a difference for customers today and in the future. I have a strong passion and belief that each one of us is looking for a life experience every day. In an Information Technology (IT) driven world the focus of the experience relates to a physical technology, usage interaction and support personality experience, this is what can build confidence, enjoyment, relationships, support change and fuels the ability to deliver amazing results.

With this in mind, I believe that everyone is a consumer be it a college, other business user, a vendor, or everyone that we interact with. The way we think about and use IT and innovation, be it in business or personally, can be an amazing enabler as long as the vision, strategy, and technology are correctly executed. Delivering the right technology and innovation are the only methods that can truly support change or radically impact a company’s P&L, as well as improve our lives. I often say, to my team to think like the Chinese saying “From Crisis/ Issue becomes an opportunity”. Therefore we should stop highlighting the crisis and figure out why there is a crisis or issue existing and the work on solving this using the best basic principles of how do we deliver for the customer / user the right service in the best possible time with the best quality, keeping it simple and supportable.

The opportunity is that change is a given, we can’t stop change. Actually every day we enable change so instead of fighting change we need to embrace and work in an adaptive, agile manner to make change easier.

Question: Isn’t there something in life that we should have a passion about. I would ask myself why we aren’t all aligned on WHY’s not HOW’s and WHAT’s, why are we doing what we are doing and how do we make IT happen?

“IT isn’t easy but IT can be rewarding in lots of ways”`and the “Hope to make IT, better, simplier, faster and cheaper”

The Naked Brand: The Future of Marketing

Interesting look in the future of marketing as shown on Bloomberg:

The Naked Brand: The Future of marketing:
http://www.bloomberg.com/video/the-naked-brand-the-future-of-marketing-wTo1reeNTNugBjR1Qj~gnA.html

The Naked Brand takes aim at traditional advertising and its future. With their constant use of technology and social media,
today’s consumers are smarter and more invested in what they buy and marketers are taking advantage of this newly
empowered customer by creating transparent and positive stories about their companies and products. (Source: Bloomberg)

Some of the Benefits of Online Learning

Some of the Benefits of Online Learning

 

The way we learn and have to adapt into methods of continuing educating ourselves in today’s new digital virtual / social world have changed from the way’s we used to interact with education media’s. One of these methods in heavy use today is online learning, be it basic cooking classes through to University Degrees. Some of the Benefits of Online learning are.

 

 

 

Accessible and Convenient:

Anyone can take classes anytime and from anywhere parents can take classes when children are in bed or at school. Fulltime employed workers can manage to take classes around there work patterns and their schedule. Business people or family members that travel for can still attend their classes from anywhere that has an internet connection. Students that live in remote areas such as the Australian outback can interact and learn as a group via online courses. Students can attend course classes when they not feeling tired after a long day at work or when they are feeling well enough.

 

Course Materials are always available 24hours 7days a week:

Instead of having limited access to class time or student advisors during working hours, the student can log online into their virtual class room course or modules any time to review instructions, assignments, working groups, library, or get access to additional resources that might be hard to access in a physical world.

 

Interactive and Collaborative:

In an online virtual world of learning students from all around the world can work together with lectures, student advisors, teachers, instructors and peers. Students are able to interact with people in different location with different experiences and knowledge that might not be able to happen as much in physical world.

 

Online Participation

The “anonymity” of online courses often makes it easier to students to participate in group discussion (or forums). They don’t feel all the eyes on them. Students also have time to compose their thoughts before responding. The conversation in real life might have long moved on, but online the student can still respond to a previous idea.

 

Variety of Content

Online courses often take advantage of the different types of resources available, such as videos, images, sounds/ music, and alternate viewpoints. While many classroom teachers try to keep up, technology in the classroom does not always facilitate this bonus material.

 

Lower Associated Costs:

Associated costs such as travel (vehicle, fuel, parking or even public transportation) may be reduced or even eliminated with the use of online learning versus physically attending classes on campus environment. Another reeducation for parents with young children can include child care costs as a babysitter, minder, crèche, or other full time childcare wouldn’t be needed.

 

Learning costs tend to be lower:

As you aren’t using a lectures, student advisors, teachers, instructors and peers time or any room or equipment, eLearning tends to be the much cheaper option than a physical one. People might have access to personal digital device capable of carrying out the training on be it a personal computer or tablet style device, then the savings can be even more considerable.

 

 

 

Books:

 

Carliner, Saul and Shank, Paul. The E-learning Handbook. 2008

http://www.amazon.com/E-Learning-Handbook-Comprehensive-Online-Learning/dp/0787978310

 

References:

 

International Journal of Education and Development using Information and Communication Technology

(IJEDICT), 2005, Vol. 1, Issue 2, pp. 94-104. Scholarly article about encouraging student participation through online debate

http://ijedict.dec.uwi.edu/include/getdoc.php?id=548&article=41&mode=pdf

 

 

Other information sources

Kruse, Kevin. The Benefits and Drawbacks of E-Learning. 2004

http://www.e-learningguru.com/articles/art1_3.htm

 

What Every Student Should Know About Online Learning

John E. Reid, Jr. Ph.D.
Coordinator of Distance Education Technology
Kennesaw State University,
Kennesaw Georgia.

http://www.ion.uillinois.edu/resources/tutorials/overview/reid.html

 

A Review of Learning, Culture and Community in Online Education: Research and Practice

Caroline Haythornthwaite and Michelle M. Kazmer, eds.
New York: Peter Lang, 2004

http://35.9.119.214/10.1/reviews/wright/index.html

 

 

Websites:

 

Journal of Online Learning and Teaching

Peer-reviewed, open-access online publication focused on exploring the use of multimedia in virtual learning settings.

http://jolt.merlot.org/

 

Online Learning 101

Online degree programs available to them in geographical region and desired subject area.

http://www.onlinelearning101.com/

 

Press Release about Dept. of Education 2009 Analysis of virtual and traditional education methods

http://www2.ed.gov/news/pressreleases/2009/06/06262009.html

 

Information site about Online Degree programs

http://aboutonlinedegrees.org/blog/enroll-online-school/

 

Blogs:

 

Wilson, Alex. On the Benefits of Online Learning. January 21, 2014

http://www2.buildinggreen.com/blogs/benefits-online-learning

 

Wagner-Tyack, Jane. Online Education. August 2008. This is an extremely subjective and biased blog objecting to many issues in higher education, virtual learning being one of them. http://blog.yellowblockwall.org/?p=95

 

Drayton, Scott. The Advantages and Disadvantages of eLearning, August 2013

http://www.businesszone.co.uk/blogs/scott-drayton/optimus-sourcing/advantages-and-disadvantages-elearning

 

e-Learning solutions, August 2012

http://www.onbile.com/info/e-learning-solutions

 

Conferences:

 

Alexander, Shirley. Teaching and Learning on the World Wide Web. AusWeb 97 Conference. 1997. http://ausweb.scu.edu.au/.

 

Kubala, Tom. Addressing Student Needs: Teaching and Learning on the Internet. THE Online Journal. March 1998. http://www.thejournal.com

 

 

Thoughts on IT: Technology effects Healthcare today and will more in the future

Technology is transforming lives like we have never seen before.

Have a look at my personal view on possible technologies that I believe we might see in Healthcare IT that could change the way IT and Healthcare operate in the future.

High level overview:

  • Thinking differently can solve problems. Making the difference and thinking “You can and it is possible” can have a profound effect.
  • Automation of IT systems and technology to make things Better, Simpler, Faster and Cheaper in giving better medical outcomes
  • Transformation is critical : “a basic change of character and little or no resemblance with the past configuration or structure”
  • A vision that was suggested in 2007 but is Healthcare IT just like Enterprise IT that is stuck on History and not the future.
  • There are technology and solutions available to make things possible for significant change and enablement today
  • The changing world of technology can have a positive significant effect
  • Future technologies we are going to see in the coming years
  • Mobility and smaller devices are changing the way technology is developed and delivered
  • New forms of interaction will make technology more usable

Click for more and PDF of the PPT

Or link to

The source location

 

Closing out 2013 and looking forward at Technology 2014 and beyond


It’s time to close out 2013 time and step into 2014. It’s been an interesting year and as always the years seem to fly past faster and faster.

Outlook of Technology 2014 and forward in the Technology Sector

  • New motto / quote that end users and clients are looking for from service providers: “Quick, Better Faster and Quality”

    Sounds simple but it’s how companies achieve this that will set the companies apart from each other.
  • Cloud will continue gathering speed and will see the consolidation or mergers of companies coming up as well as possible new
    players in the cloud market that we wouldn’t have thought of previous. These maybe coming from the utility space or the previous
    industrial space such as a GE, EMERSON, or even possibly SAMSUNG
  • Bigger shift toward converged infrastructure to be used for private / hybrid cloud allowing companies to cut down on design
    and integration / build efforts.
  • Secuirty Operation Centers (SOC) will start to move more towards Security as a Service model and again possibly offered by
    companies you might not have thought as IT players previously.
  • Pure datacentre providers will see the market move from a seller to a buyers’ market toward end of 2014 beginning 2015
  • The plug and play Data center modules of varying sizes as content distribution points
  • More advanced cloud solutions and services merging offerings on Public, Hybrid, Private and Personal Mobile Clouds
  • Service Level Agreements will have to change as end users don’t understand them in details and companies find it so difficult to design
    and achieve them so they will have to change toward 99% or 0% models. Either the service is working or not and if not the service
    provider will be held accountable.
  • Internet of Things – Connecting physical things to the internet makes possible to access remote sensor data and to control the physical
    world from a distance. Sensors and smart devices will be making our lives easier and allow for optimization of large complex systems
    such as transportation grids, utilities, healthcare and others. New synergistic services will be developed that go beyond the possibilities
    of the current isolated embedded system.

Pure Technology wise

  • FCoE fiber channel over Ethernet and iScsi become the 2 main forces in disk access fabrics no more direct FC networks
  • Storage Arrays will start to change more towards Hybrid and Flash based solutions for Extreme Performance solutions
  • Energy efficiency methods and technology in Data center space will gather pace with the large companies such as Amazon, Google
    Rackspace, Microsoft, Facebook leading the space but other providers copying using the technology that is being developed
  • Virtualisation will start to make significant moves into the Networking and Security layers
  • Real-time Security isolation models in allowing air gapping or application isolation on clients, servers and networks will start to be seen
    more in the main stream.
  • Security will move in to more security deception and proactive analytics liking systems and integrating into the technology stacks
  • Unified Collaboration and Communications services such as UC as a Service will start to replace on premise UC platforms
  • Enterprises will embrace the fact that Tablets, and mobile devices are here and are staying and a shift to anytime anywhere computing
    as a global comp
  • 3D Printing – 3D Printing will transform product information, non-food, retail and create an explosion of personalization. In short, consumers
    take over! 3D printing fosters agility which is a key factor for the years to come
  • Augmented Reality –Overlaying the physical world with a digital layer is changing the interaction between people, objects and information.

 

IT’s all down to interpretation and understanding isn’t IT, watch the video’s and smile


It’s time to close out of 2013 time and stepping in to 2014, it’s been an interesting year and as always the years seem to fly past faster and faster.

Time goes by so fast that it’s important to think about the future and not dwell in the past.

A festive season isn’t a festive season though without a bit of British Comedy like the “Ronnie’s”,

Looking at the below sketches don’t you think this is how people relate to IT some of the time or how IT teams relate to people.

My Blackberry Is Not Working! – The One Ronnie, Preview – BBC One

http://www.youtube.com/watch?v=kAG39jKi0lI

It’s all down to interpretation and understanding isn’t IT

The Two Ronnie’s Fork Handles Four Candles

http://www.youtube.com/watch?v=Cz2-ukrd2VQ&list=RDkAG39jKi0lI

 
 

Wishing you all the very best for a successful 2014

Reaching out to you all to ask thought provoking questions about IT Service Levels in a new IT as a service world

I’m reaching out to you all to ask a number of thought provoking questions about IT Service Levels in a new world of IT delivery – Cloud and IT as a service.

I have been thinking have IT service delivery management methods and service level agreements changed in the line with new world think such as Cloud service
or IT as a service or are these service delivery management methods and service level agreements the same old way as they have always been is it time to hit the
RESET button?

As IT leadership are we changing with the times or are we expecting to not have to change?

  1. In today’s world are service level agreements the old way of doing things, in the new world of the cloud end user?

     

  2. Has the end user changed so much in the new cloud world that they are changing everything to do with service delivery?

     

  3. Does the new world of the cloud end user really understand old world service levels availability or even care what 99.95% availability means?

     

  4. I totally agree IT organisations are not 100% availability outfits but do end users understand that?

Thanks for the help and thoughts answering or think about these.