Why not choose and be bothered about the way we think about the IT Industry, IT Adoption Strategy, Architect, Vision, Cloud Computing

Charles Aunger – “Why not choose and be bothered about the way we think about the IT Industry, IT Adoption Strategy, Architect, Vision, Cloud Computing”


IT technologists and leaders are the ones that can and should make a difference that’s what you’re employed to do. Keep thinking everything is possible

Moonshot thinking from https://www.solveforx.com/about/whatisamoonshot/

Moonshots live in the gray area between audacious projects and pure science fiction; instead of mere 10% gains, they aim for 10x improvements. The combination of a huge problem, a radical solution, and the breakthrough technology that might just make that solution possible is the essence of a Moonshot.

Great Moonshot discussions require an innovative mindset–including a healthy disregard for the impossible–while still maintaining a level of practicality.

We hope our Solve for X speakers inspire people to work on solutions to seemingly insurmountable problems. We selected speakers who answered the three Solve for X questions particularly well or are finding a way to drive Solve for X thinking.

Most of the speakers are working hard on making their <x> a reality. Others are giving proposals for moonshot projects but have no current plans to tackle them. Perhaps you and a small team can build on these proposals and make them a reality.

< What is Solve For [x]?

Information Technology Service Providers use of Service Delivery Methodologies as a Trend in delivering successful IT Project.

Information Technology Service Providers use of Service Delivery Methodologies as a Trend in delivering successful IT Project.


Information Technology (IT) Service Providers Service Providers are companies that provide other organisations with augmented ranges of IT services to enhance or supplement the organisation internal staff, IT technology delivery or IT technology needs. The services provided can range from delivering simple services such as IT desktop support through to more complex technical consulting, application development, or datacentre solutions.

The IT service provider’s capability to successfully deliver these simple or complex IT projects to the organisation they are employed by can be aligned to two distinct items.

1) The use of the correct IT service delivery methodology:

  • An IT Service Delivery Methodology is a repeatable and extensible framework used to rapidly design, deliver, measure and improve your IT services. (Smith, 2010)

The service delivery methodologies that the IT service providers use are varied and can be made up of parts from many methodologies as well as industry standards. Key methodologies in use in IT service providers and IT departments are Rapid Application Development (RAD), SCRUM, Waterfall development, Prototyping, ITIL, TOGAF, Prince 2, Six Sigma, ISO 27000 Series (International Organization for Standardization, 2005). (ABC-Groep, 2011).

2) Correctly defining the key success criteria for the IT project and thus the IT Service Providers goals and objectives:

  • Defining a success criteria and what makes up what success is for the IT project and therefore the success of the IT service provider can usually be split into standard categories the main ones being “Business, Project Management and Technical Success” (SYMONDS, 2012). As well as these standard categories reporting on Key performance indicators (KPIs) are common (Suchan, 2003), an example of a KPI would be in an IT project “Reduce infrastructure costs by 10%” or “Increase application performance by 15%”

Delivering an IT project by identifying or not the correct service delivery methodologies and the success criteria’s can lead to a success or failure of the IT project. Identifying and aligning all parties involved in the IT project with the IT service provider’s service delivery methodology chosen and success criteria from the start of a project to an end of a project can streamline and drive toward having successful outcome.

Three summary areas or questions that can benefit and help to identify the correct service delivery methodology and success criteria’s

Three summary areas or questions that have worked toward streamlining and assisting identify the correct methodology and success criteria’s thus creating a framework for success and reducing miss-understandings are:

  • WHY are we:
    • Wanting to do the IT project?
    • Why should we use a specific methodology?
  • HOW are we going to:
    • Identify the correct methodology?
    • Align everyone and stay aligned to this methodology?
    • Execute on this project?
    • Measure we are succeeding?
    • Manage miss-alignment and change?
  • WHAT
    • Methodology are we going to use and stick to?
    • Are we going to report on?

With so many methodologies and criteria’s used there can be misunderstanding based on lack of knowledge or disagreements based on miss alignment. Once alignment has been created on these two distinct items Methodology and Success Criteria IT Projects and IT Service Providers can be focussed more on the delivery and execution of the project and successful outcome.


ABC-Groep, 2011. IT Buzzword Bingo, Ekeren,Antwerpen, : s.n.

International Organization for Standardization, 2005. ISO 27000 Series, Geneva: International Organization for Standardization.

Smith, D., 2010. itsmf – Service Excellence using an Integrated Service Delivery Methodology. [Online]

Available at: https://www.itsmf.ca/documents/show.php/16713/

[Accessed 28 03 2014].

Suchan, J., 2003. Define your project goals and success criteria, Seattle: Microsoft.




Why not wake up every day, forget yesterday and think about how I can make a difference for customers today and in the future. I have a strong passion and belief that each one of us is looking for a life experience every day. In an Information Technology (IT) driven world the focus of the experience relates to a physical technology, usage interaction and support personality experience, this is what can build confidence, enjoyment, relationships, support change and fuels the ability to deliver amazing results.

With this in mind, I believe that everyone is a consumer be it a college, other business user, a vendor, or everyone that we interact with. The way we think about and use IT and innovation, be it in business or personally, can be an amazing enabler as long as the vision, strategy, and technology are correctly executed. Delivering the right technology and innovation are the only methods that can truly support change or radically impact a company’s P&L, as well as improve our lives. I often say, to my team to think like the Chinese saying “From Crisis/ Issue becomes an opportunity”. Therefore we should stop highlighting the crisis and figure out why there is a crisis or issue existing and the work on solving this using the best basic principles of how do we deliver for the customer / user the right service in the best possible time with the best quality, keeping it simple and supportable.

The opportunity is that change is a given, we can’t stop change. Actually every day we enable change so instead of fighting change we need to embrace and work in an adaptive, agile manner to make change easier.

Question: Isn’t there something in life that we should have a passion about. I would ask myself why we aren’t all aligned on WHY’s not HOW’s and WHAT’s, why are we doing what we are doing and how do we make IT happen?

“IT isn’t easy but IT can be rewarding in lots of ways”`and the “Hope to make IT, better, simplier, faster and cheaper”

The Cloud Technology Challenge

Came across this from Jean-Pierre Gardani of Forester click for source and thought it was worth sharing.

Most, if not all, technology improvements need what is commonly referred to as “complementary inputs” to yield their full potential. For example, Gutenberg’s invention of movable type wouldn’t have been viable without progress in ink, paper, and printing press technology. IT innovations depend on complements to take hold. The use of internal cloud differences will affect applications, configuration, monitoring, and capacity management. External clouds will need attention to security and performance issues related to network latency. Financial data availability is also one important cloud adoption criteria and must be addressed. Without progress in these complementary technologies, the benefits of using cloud computing cannot be fully developed.

Internal cloud technology is going to offer embedded physical/virtual configuration management, VM provisioning, orchestration of resources, and most probably, basic monitoring or data collection in an automated environment, with a highly abstracted administration interface. This has the following impact:

More than ever, we need to know where things are. Discovery and tracking of assets and applications in real time is more important than ever: As configurations can be easily changed and applications easily moved, control of the data center requires complete visibility. Configuration management systems must adapt to this new environment.

Applications must be easily movable. To take advantage of the flexibility offered by orchestration, provisioning, and configuration automation, applications must be easily loaded and configured. This assumes that there is, upstream of the application release, an automated process that will “containerize” the applications, its dependencies, and its configuration elements. This will affect the application life cycle (see figure).

Application architecture must change. Today’s applications use middleware extensively to link multiple tiers containing sometimes very different but functionally complementary pieces of code. This complexity is a clear obstacle to using the flexibility offered by cloud computing. Being able to add, expand, shrink, change, and move computing workloads around is one of the attractions of both Ultra Modular Computing and cloud computing.

Capacity and performance management are key technologies. Virtualization, and its cloud derivatives, offers the capability of flexible capacity allocations for compute and storage. The prerequisite of this flexibility is the ability to understand when and how capacity must be adjusted. It is, of course, a function of the performance received, and closed loop automation that includes performance monitoring and capacity adjustment must be part of the cloud user tool bag.

Financial information must be available to drive technology choices. The corollary of infrastructure flexibility as offered by the cloud is an equal flexibility provided by the application itself. Since the way applications are developed and packaged need to change, IT organizations must be able to choose whether a new service should be developed or acquired, and deployed internally or externally. This choice cannot be made without a thorough cost/value analysis as practiced in a number of industries.

IT management software is redefined. Finally, as much configuration and monitoring functions are embedded in the new environment and come directly from the platform vendor, IT management software loses its strong emphasis on monitoring to gain one in integration and abstraction: integration, because data will come in from either legacy systems, SaaS, or external cloud as well as diverse internal cloud technologies; abstraction, because productivity will require that this data center diversity be managed in a uniform manner that does not require an intimate knowledge of a specific platform.


Jean-Pierre Gardani of Forester click for source and thought it was worth sharing.

The Power of Cloud – Driving business model innovation

IBM have published

Cloud has already changed both business and everyday life – from consumers who perhaps unknowingly use it to access their favorite music, to companies that purposely harness its powerful resources. While much activity and buzz relating to cloud involves its technological capabilities, the benefits of cloud adoption actually extend into the business realm.

When utilized effectively, cloud capabilities offer numerous opportunities to drive business innovation. Recent technology and social connectivity trends have created a perfect storm of opportunity for companies to embrace the power of cloud to optimize, innovate and disrupt business models.

How do organizations use cloud today and how do they plan to employ its power in the future?

To find out, the IBM Institute for Business Value, in conjunction with the Economist Intelligence Unit, surveyed 572 business and technology executives across the world. An analysis of survey results revealed some game-changing business enablers powered by cloud.

Organizations that exploit these business enablers are driving innovation that extends well beyond IT and into the boardroom. Three business archetypes represent the extent to which organizations use cloud to impact company and industry value chains, and customer value propositions:

  • Optimizers use cloud to incrementally enhance their customer value propositions while improving their organization’s efficiency.
  • Innovators significantly improve customer value through cloud adoption, resulting in new revenue streams or even changing their role within an existing industry ecosystem.
  • Disruptors rely on cloud to create radically different value propositions, as well as generate new customer needs and segments – and even new industry value chains.

for source click here

Thoughts on IT: Technology effects Healthcare today and will more in the future

Technology is transforming lives like we have never seen before.

Have a look at my personal view on possible technologies that I believe we might see in Healthcare IT that could change the way IT and Healthcare operate in the future.

High level overview:

  • Thinking differently can solve problems. Making the difference and thinking “You can and it is possible” can have a profound effect.
  • Automation of IT systems and technology to make things Better, Simpler, Faster and Cheaper in giving better medical outcomes
  • Transformation is critical : “a basic change of character and little or no resemblance with the past configuration or structure”
  • A vision that was suggested in 2007 but is Healthcare IT just like Enterprise IT that is stuck on History and not the future.
  • There are technology and solutions available to make things possible for significant change and enablement today
  • The changing world of technology can have a positive significant effect
  • Future technologies we are going to see in the coming years
  • Mobility and smaller devices are changing the way technology is developed and delivered
  • New forms of interaction will make technology more usable

Click for more and PDF of the PPT

Or link to

The source location


Closing out 2013 and looking forward at Technology 2014 and beyond

It’s time to close out 2013 time and step into 2014. It’s been an interesting year and as always the years seem to fly past faster and faster.

Outlook of Technology 2014 and forward in the Technology Sector

  • New motto / quote that end users and clients are looking for from service providers: “Quick, Better Faster and Quality”

    Sounds simple but it’s how companies achieve this that will set the companies apart from each other.
  • Cloud will continue gathering speed and will see the consolidation or mergers of companies coming up as well as possible new
    players in the cloud market that we wouldn’t have thought of previous. These maybe coming from the utility space or the previous
    industrial space such as a GE, EMERSON, or even possibly SAMSUNG
  • Bigger shift toward converged infrastructure to be used for private / hybrid cloud allowing companies to cut down on design
    and integration / build efforts.
  • Secuirty Operation Centers (SOC) will start to move more towards Security as a Service model and again possibly offered by
    companies you might not have thought as IT players previously.
  • Pure datacentre providers will see the market move from a seller to a buyers’ market toward end of 2014 beginning 2015
  • The plug and play Data center modules of varying sizes as content distribution points
  • More advanced cloud solutions and services merging offerings on Public, Hybrid, Private and Personal Mobile Clouds
  • Service Level Agreements will have to change as end users don’t understand them in details and companies find it so difficult to design
    and achieve them so they will have to change toward 99% or 0% models. Either the service is working or not and if not the service
    provider will be held accountable.
  • Internet of Things – Connecting physical things to the internet makes possible to access remote sensor data and to control the physical
    world from a distance. Sensors and smart devices will be making our lives easier and allow for optimization of large complex systems
    such as transportation grids, utilities, healthcare and others. New synergistic services will be developed that go beyond the possibilities
    of the current isolated embedded system.

Pure Technology wise

  • FCoE fiber channel over Ethernet and iScsi become the 2 main forces in disk access fabrics no more direct FC networks
  • Storage Arrays will start to change more towards Hybrid and Flash based solutions for Extreme Performance solutions
  • Energy efficiency methods and technology in Data center space will gather pace with the large companies such as Amazon, Google
    Rackspace, Microsoft, Facebook leading the space but other providers copying using the technology that is being developed
  • Virtualisation will start to make significant moves into the Networking and Security layers
  • Real-time Security isolation models in allowing air gapping or application isolation on clients, servers and networks will start to be seen
    more in the main stream.
  • Security will move in to more security deception and proactive analytics liking systems and integrating into the technology stacks
  • Unified Collaboration and Communications services such as UC as a Service will start to replace on premise UC platforms
  • Enterprises will embrace the fact that Tablets, and mobile devices are here and are staying and a shift to anytime anywhere computing
    as a global comp
  • 3D Printing – 3D Printing will transform product information, non-food, retail and create an explosion of personalization. In short, consumers
    take over! 3D printing fosters agility which is a key factor for the years to come
  • Augmented Reality –Overlaying the physical world with a digital layer is changing the interaction between people, objects and information.


IT’s all down to interpretation and understanding isn’t IT, watch the video’s and smile

It’s time to close out of 2013 time and stepping in to 2014, it’s been an interesting year and as always the years seem to fly past faster and faster.

Time goes by so fast that it’s important to think about the future and not dwell in the past.

A festive season isn’t a festive season though without a bit of British Comedy like the “Ronnie’s”,

Looking at the below sketches don’t you think this is how people relate to IT some of the time or how IT teams relate to people.

My Blackberry Is Not Working! – The One Ronnie, Preview – BBC One


It’s all down to interpretation and understanding isn’t IT

The Two Ronnie’s Fork Handles Four Candles



Wishing you all the very best for a successful 2014

Reaching out to you all to ask thought provoking questions about IT Service Levels in a new IT as a service world

I’m reaching out to you all to ask a number of thought provoking questions about IT Service Levels in a new world of IT delivery – Cloud and IT as a service.

I have been thinking have IT service delivery management methods and service level agreements changed in the line with new world think such as Cloud service
or IT as a service or are these service delivery management methods and service level agreements the same old way as they have always been is it time to hit the
RESET button?

As IT leadership are we changing with the times or are we expecting to not have to change?

  1. In today’s world are service level agreements the old way of doing things, in the new world of the cloud end user?


  2. Has the end user changed so much in the new cloud world that they are changing everything to do with service delivery?


  3. Does the new world of the cloud end user really understand old world service levels availability or even care what 99.95% availability means?


  4. I totally agree IT organisations are not 100% availability outfits but do end users understand that?

Thanks for the help and thoughts answering or think about these.

“IT isn’t easy but IT can be rewarding in lots of ways”

IT isn’t always fun, nor is life but achieving business benefit and making a difference is what it should be all about.

As a technology leader and evangelist it’s always important to try and see the wood for the trees and look forward to how IT can enable, empower and change people’s lives. To me that’s what I try and practise and enjoy the most. Technology, like everything else comes and goes. During the last 20 years, I’ve as a lot of others have witnessed extensive changes in IT, including the rise and crash of the internet boom, movement away from IT closets to mega datacentres, 9600 broad modems, Compuserve and AOL to Cloud Service Providers, Year 2000 application overhauls, Centralised applications to Mobile applications, DEC Alpha’s to NVidia Grid GPU based computing, the rise of a windows based thin client industry to a Virtual desk, and lastly one of the biggest shifts in the past few years, the move from a physical system world to virtualisation system world.

The most fundamental thing that happens in life is change. To me change is what can make IT FUN and rewarding. We can’t hold change back even though as humans we don’t really like change. Change is not easy and change is not always fun, especially in the IT industry. However in this fast moving world one has to learn to adapt and move with the environment or one will get left behind!!

As say to lots of people “IT isn’t easy but IT can be rewarding in lots of ways” today IT departments and personally we spend vast sums of monies supporting or keeping the lights on and continuing to service the applications, solutions or infrastructure. That’s today where we sometimes forget to see whether it actually does add any benefit. Certainly the pressure is always on to do more for less and keep the lights on long but again is that changing the dial or making benefit are we finding ourselves.

As a leader in technology, I attend varying conferences and speak to many people on what I possibly see could be where the future lies in the IT / technology industry and how that IT or Technology could be made to be fun, rewarding and interesting for the end users and the business operators.

However, my belief is that fundamentally all it takes is the simplest things to make a difference for the people around you and that is what makes IT fun and rewarding in my eyes. That difference can be as simple as logging a service desk ticket for someone or writing an application. It doesn’t have to be hard or extravagant – it just has to make the difference. It can also be the difference of getting up in the morning and believing you should and can do something to help someone or something every day.
There is also sometimes cool technology involved. Too often in IT we put too much emphasis on the very large problems whereas it could be the simplest things that are frustrating people and turning your day as an Analysis, Manager, Senior Manager, Director, VP etc. into a night mare. Usually because I think the sprite of want to assist and help or listen is being missed.

Over the past 20 years making a change myself hasn’t been without fault. “If you fall off the horse, get up and get back on it.” This is what enjoying work or having FUN should be all about. Yes we have days, months and years where IT or life isn’t easy but doesn’t everyone? I’ve been really fortunate to have some really great mentors and bosses, my career path has not always been easy, but we shouldn’t look for the easy things as life would be boring if we weren’t challenged.

During my career, I’ve noticed one of the challenges that can really make IT or technology particularly hard is when end users are having issues, even if it is your family at home hounding you because they can’t get on the internet. An example I would like to share to emphasize my point on how focusing on the simple things could bring the FUN back into work.

Problem: A person having a printer issue:

Printer isn’t working for a user (out of toner or offline). The document that is needed to print is for an important meeting. The user rings up the help desk and logs a ticket for the issue. Help desk does not action the ticket as it is seen as low priority. User becomes upset as the repercussions on not having that document printed for the meeting are huge.

Answer: The long term solution to the problem is IT recognising that the business needs to get a printing solution where users can print anywhere in the building.

What’s the best short term answer that can benefit both the user and IT helpdesk: – Actually speaking to the user might get you a total new insight into the issue- The user would have been more than happy with some good old fashion common sense and having someone bring some toner and fix the printer quick smart, or even print the document on another printer until they are able to come by and fix the printer.

However from my experience this IT problem can become a life problem as the common sense solution that is staring you in the face is not the simplest thing to do, getting shouted at is not the nicest thing to absorb.

Just seems a lot of the time we try to achieve, support and develop things for the users and come out failing miserably

Flipping this around and have some common ground is when you get it right. Let’s see what happens when the approach by the IT Helpdesk is different

Example Printer isn’t working for a user (out of toner or offline). The document that is needed to print is for an important meeting. The user rings up the help desk and logs a ticket for the issue

Answer: Helpdesk tech acknowledges the issue as urgent, prints the document and also gets a tech to go and visit the printer and user. User is genuinely happy, you get a smile and positive feedback. Life goes on and the tech thinks what a great day

Users expect benefit from IT through efficient use of IT resources else they think their time is really not being wasted

The user doesn’t always remember nor, does the tech always remember the good parts which leads to IT becoming very much like a super market. Users tend to have very short memories for positive actions and very long memories for mistakes.

The solution as I see it is educating the user and the technical team that IT is not a super market but more of a partner. This is not a change that can happen overnight with the business but the benefits can and are huge. Trying to achieve in IT or life can be an uphill battle but why not try, you might find the business / users respond better and IT might not get such a bad vibe.

One thing for certain we can’t please everyone and some days it’s really hard but for all of us as users and providers but if we don’t try then who can be the ones that lose out, trying is what makes things hard but also rewarding