I’m reaching out to you all to ask a number of thought provoking questions about IT Service Levels in a new world of IT delivery – Cloud and IT as a service.
I have been thinking have IT service delivery management methods and service level agreements changed in the line with new world think such as Cloud service
or IT as a service or are these service delivery management methods and service level agreements the same old way as they have always been is it time to hit the
As IT leadership are we changing with the times or are we expecting to not have to change?
In today’s world are service level agreements the old way of doing things, in the new world of the cloud end user?
Has the end user changed so much in the new cloud world that they are changing everything to do with service delivery?
Does the new world of the cloud end user really understand old world service levels availability or even care what 99.95% availability means?
- I totally agree IT organisations are not 100% availability outfits but do end users understand that?
Thanks for the help and thoughts answering or think about these.